Softwater Soapworks 2012
HomeShop OnlineAbout UsNew Products / FAQsTestimonialsShipping/PoliciesContact UsWholesale Partners
Shipping/Policies

Shipping
            
Domestic/Retail - We want you to be able to use our products no matter where you live. Effective January 1, 2012 all retail orders shipping to a single address inside the continental U.S. will ship for $10.95 or less! This new rate will be in effect through the end of the year. If you would like to place an order shipping to multiple addresses, please send us your order via email, broken down by address and we can send you an invoice attached to a Paypal Payment Request for the total cost. All orders will be shipped using USPS Priority Mail which takes an average of 3-5 days to deliver. 
             
Most retail orders will be shipped within 24 to 48 hours of the purchase date, however please allow 3 business days before contacting us. If we are unable to ship your order within 3 business days, we will contact you via email. I fyou have a time-sensitive order, please place your order via email and we can quote expedited shipping.
      
International/Retail - If your order is shipping outside the continental US, please place your order via email. We will calculate your shipping cost  and send you an invoice attached to a Paypal Payment Request for the total cost. This will allow us to keep the charges as low as possible for you. Orders will ship via USPS Priority Mail within 3 business days of full payment.
      
Wholesale Orders - All wholesale orders must be placed by telephone or email. Shipping will be calculated at the time the order is placed. For further details regarding payment procedures and volume discounts, please complete the Wholesale Info form on the Contact Us page.

Privacy Policy
            
Contact information including email address, telephone number, address, etc. which is provided by the user is used solely for the purpose of completing the order. This includes information pertaining to gift recipients. Financial information including credit card numbers, expiration dates, billing address is used solely to bill the customer for their order.  
      
                          
Refund Policy
 
Refunds will only be issued upon the return of unopened products. A 15% restocking fee will be assessed on all returns.
        
       
Disclosure
  
We go to great lengths to make sure that our products are as gentle and mild as possible. However, always check the ingredients prior to use to determine if you may have a preexisting allergy to any of the ingredients. The ingredients are listed in the product descriptions for your convienence. All of our products are for external use only. Avoid contact with eyes or other sensitive areas.
      
                                  
Payment Methods
 
If you are interested in purchasing anything on this site, you may do so by adding the item to your shopping cart. We accept Visa, Mastercard, Discover, American Express and Paypal for online orders. For orders placed via phone or email, we can accept Paypal, Visa, Mastercard, Discover, American Express or Certified Funds (Cashier's Check or Money Order) via mail.

PayPal_mark_37x23.gif

Images of credit cards

You may also call 813-988-6540 to place an order over the phone or email us at softwatersoapworks@yahoo.com.